Refund Policy

Our Promise to You

We stand behind Annual Premium and are confident you'll find value in your membership. If you don't, for any reason, we'll refund your first eligible Annual Premium payment in full within the first 15 days. No hoops. No fine print. Just send us an email.

How It Works

To request an Annual Premium guarantee refund, email support@traveluent.com within 15 days of your original Annual Premium membership start date. Include the email address associated with your account and we'll process your refund within 3-5 business days.

There's nothing else you need to do. Your time is valuable and we respect that.

Premium Guarantee Eligibility

Each customer may use the 3-Month guarantee once and the Annual guarantee once. Canceling and rejoining the same billing option does not create another guarantee.

Annual Premium Guarantee Conditions

The conditions of our guarantee are:

• Your refund request must be submitted within 15 days of your original Annual Premium membership start date.
• This guarantee applies to your first eligible Annual Premium payment only. Renewal payments are not eligible.
• A processed eligible refund ends the refunded membership immediately. Normal cancellation without a processed refund stops renewal and preserves access through your paid-through date.

3-Month Premium Guarantee Conditions

The conditions of our guarantee are:

• Your refund request must be submitted within 3 days of your original 3-Month Premium membership payment.
• This guarantee applies to your first eligible 3-Month Premium payment only. Renewal payments are not eligible.
• A processed eligible refund ends the refunded membership immediately. Normal cancellation without a processed refund stops renewal and preserves access through your paid-through date.

Points Services Refund Policy

Points Services purchases, including Points Audit, 90-Day Accelerator, Booking Blueprint, and Grand Tour planning, are non-refundable once purchased.

These services involve personalized research, strategy, analysis, and planning work that begins after purchase. Because this work is customized for each client, Points Services are not covered by the 15-day Premium Deal Alerts money-back guarantee.

Questions?

If you have any questions about our refund policy or your membership, reach out to us at support@traveluent.com. We typically respond within 1-2 business days.