Refund Policy

Our Promise to You

We stand behind Annual Premium and are confident you'll find value in your membership. If you don't, for any reason, contact us within 10 days of your first eligible Annual Premium payment to request a full refund. No hoops. No fine print. Just send us an email.

How It Works

3-Month Premium includes a 3-day (72-hour) money-back guarantee from your successful initial payment. Annual Premium includes a 10-day (240-hour) money-back guarantee from your successful initial payment. Both guarantees apply only to the initial payment. Renewal payments are non-refundable. Traveluent must receive your explicit refund request by the exact guarantee deadline. Canceling your membership only stops future renewals and does not count as a refund request.

Canceling stops future renewal but does not automatically issue a refund. To request an eligible refund, email support@traveluent.com within the applicable guarantee period. An approved refund ends Premium access immediately. If you cancel without a refund, Premium access continues through your paid-through date.

Premium Guarantee Eligibility

Each customer may use the 3-Month guarantee once and the Annual guarantee once. Canceling and rejoining the same billing option does not create another guarantee.

Annual Premium Guarantee Conditions

The conditions of our guarantee are:

• Traveluent must receive your refund request by 10 days (240 hours) after your successful initial Annual Premium payment. A request received exactly at the deadline is eligible; a later request is not.
• This guarantee applies to your first eligible Annual Premium payment only. Renewal payments are not eligible.
• A processed eligible refund ends the refunded membership immediately. Normal cancellation without a processed refund stops renewal and preserves access through your paid-through date.

3-Month Premium Guarantee Conditions

The conditions of our guarantee are:

• Traveluent must receive your refund request by 3 days (72 hours) after your successful initial 3-Month Premium payment. A request received exactly at the deadline is eligible; a later request is not.
• This guarantee applies to your first eligible 3-Month Premium payment only. Renewal payments are not eligible.
• A processed eligible refund ends the refunded membership immediately. Normal cancellation without a processed refund stops renewal and preserves access through your paid-through date.

Points Services Refund Policy

Points Services purchases, including Points Audit, 90-Day Accelerator, Booking Blueprint, and Grand Tour planning, are non-refundable once purchased.

These services involve personalized research, strategy, analysis, and planning work that begins after purchase. Because this work is customized for each client, Points Services are not covered by either Premium Deal Alerts money-back guarantee.

Questions?

If you have any questions about our refund policy or your membership, reach out to us at support@traveluent.com. We typically respond within 1-2 business days.